Here you will find our cut and dry returns & refunds information

At this time we will only be offering refunds/store credits for items that meet the guidelines of "at fault" on our part.

Here are a few examples:

If you buy a salve and decided you'd like to return it unused this is no longer possible for safety purposes. Contamination of products presents a risk for redistribution and for that reason we do not accept returns.

If you buy a salve and we send you the incorrect one (accidents happen!)we will gladly issue a refund and you can keep or dispose of the incorrect item. Thank you for your understanding.

Due to the nature of our products we only accept returns within limited circumstances. Why?

Because to remain cGMP compliant all returned items essentially must be destroyed and this makes us really sad!

So when do we accept returns?

In the near future we will be implementing a new return policy, we will post a notice when that happens. We currently do not accept returns but are happy to replace items if we are "At fault".

Within 2 business days of an item being delivered and verified through USPS tracking # any item purchased may be returned if the following criteria is met. When notifying us of a return a valid tracking number must be provided.

An item must be 100% unused, un-sampled, un-opened.

It must be in it's original unopened tamper evident packaging with the external SKU and product name label intact. Why?

This ensures the product ordered has not been tampered with.

So please understand that opening the plastic pouch your product arrived in constitutes as "use" because after that we have no way to ensure the product has not be adulterated.

At this time we will automatically accept returns if wrong items were received! If this should occur please message us right away and our company will send you the correct item purchased and you can keep the wrong item you received!

Opened packaging returns are only accepted if a product is not as described. Please note here we mean the literal description not how an item was imagined to be on the buyers behalf.

For example:

Product Description~"Perfume with very subtle vanilla scent." Reason for wanting to return~"I thought this perfume would smell very strongly of oranges!".

We do not accept returns based on lack of reading descriptions in full.

For example:

Product Description~ "All of our salves contain beeswax." Reason for wanting to return~ "I did not know this salve contained beeswax!"

A lot of time goes into making information available for you and taking the time to read our words can prevent a lot of mix ups!

Please read descriptions in full before purchasing.

WHAT ABOUT EXCHANGES OR CANCELLATIONS?

We do not accept exchanges due to the nature of our products.

We do not accept single item cancellations from within an order due to limited resource for shipping at this time.

When do we issue refunds?

We only offer replacements due to "At fault" circumstances at this time.

However, If an incorrect item was sent and we do not have the ability to ship the correct one due to no stock on hand. At this point in time we will issue an automatic full refund to the payment processor you utilized during checkout. The time it takes for funds to be credited to your account varies between providers.

If the correct item is in stock and you forgo having it mailed to you we will refund any price difference. For example: An item you bought was $10.00 but the item you received only cost $5.00 we would only refund the $5.00 cost difference.

If an item is missing from your order and the stock is on hand we will immediately ship your item at no cost for shipping. If we do not have the stock on hand we will immediately refund the missing items cost.

We can not send a differing item in place of the missing item as this causes our inventory count to be off.

All other circumstances that include used or unused products that may arise may or may not be issued in store credit or refunded at our discretion, restocking fees may be held back from any credit and or refund issued.

Store credit and or refunds for returns will be issued upon receiving a verified tracking number to an approved return address.

Sending an unapproved return will not result in store credit or a refund and the returned item may be disposed of on your behalf.

If your item(s) meets qualifications for a return after contacting us you may send your return to:

Wildcraft Botanicals LLC RETURNS

321 Tucker Kerr Ln, Lexington VA 24450