Here are replies to the most common shipping related questions we get:

• When will my order ship?

Please note due to our small batch processes at this time we can not guarantee the below ship out times and we humbly ask you for your patience a we continue to grow.

Orders placed during the week of/week after a scheduled shop update event typically ships within these time frames:

North America: 10-14 business days depending on the volume of orders received

Please note: During shop updates within a 24-72 hour period we take a higher volume of orders than normal and this amount takes time to process also we ask the shipping company we use to go at a slow but steady pace to avoid making mistakes.

• Estimated shipping times once mailed.

Due to USPS postal service workers being laid off in the thousands and ALL mailing services being bogged down from millions of people relying on online shopping for everyday needs we can not give an estimate of how long it will take for your order to show up.

We have seen everything from 3-5 days to 7-10 days within the US and up to 5+ weeks for international orders. Please understand that this is 100% out of our hands.

• Did you order multiple packages during a shop update or any other time & would like us to combine them?

I’m sorry we’re not able to combine orders due to the chaos/confusion this creates for the ship fulfillment company due to the high volume of orders we receive. Each order placed will be shipped out individually & shipping costs will apply to every order placed.

Shipping is calculated by weight during checkout by the USPS.

Fedex is a flat rate charge

• My order shipped but it’s still not here yet?

Due to USPS postal service workers being laid off in the thousands and ALL mailing services being bogged down from millions of people relying on online shopping for everyday needs we can not give an estimate of how long it will take for your order to show up.

We have seen everything from 3-5 days to 7-10+ days within the US and up to 5+ weeks for international orders. We expect further delays during the holiday shipping season.

Please understand that this is 100% out of our hands and that even though it may take a long while 99% of orders are still reaching where they’re going.

• Tracking tips

If your order has shipped you will find your tracking info under “order history” on your shopping account. This may not show up on the mobile view so be sure to check it out on a desktop/tablet if you can’t find it.

When tracking your order it’s important that you use the actual USPS full website to track an order, when using the simplified version on your mobile phone it often does not show detailed info or updates. https://www.usps.com/manage/

• Lost or stolen orders.

Please understand that once your order ships we are no longer in control of what happens to your items, there are some steps that can be taken though.

If an item was lost in the mail and you chose priority shipping at checkout your order will be eligible for us to file a claim through the shipping provider, as soon as the claim is accepted we will issue a full refund.

Please note: If a package is marked as delivered we can not file a claim, also we do not issue refunds or store credits once a package is marked delivered. See a bit below for tips in finding your marked delivered package.

If an item was lost in the mail and you selected ground shipping at checkout we can not file a claim. The next step is for you to submit a mail recovery request with the USPS.

You can file your recovery request here: https://www.usps.com/help/missing-mail.htm

After an additional 5 business days if nothing is found and no movement is seen we will issue a store credit. Please Note: During the holiday season we will be waiting 14 business days after a report is filed to issue a store credit within the US.

If a package is marked delivered via tracking but is not in your mailbox please:

a.) check with your neighbors to see if it was delivered to them.

b.) check with your mail person to see if they recall delivering it, it will have a large colorful label with a mountain scene on it.

c.) check with your post office to see if they have it.

Many times packages marked as delivered can be found doing the above steps. If you suspect an item has been stolen from your mailbox please file a postal theft report with your local authorities.

Once an item is marked as "delivered" no refunds or store credits will be issued. However, if the package should arrive as a return to our shipping facility we will gladly notify you and reship your order.

• Can you add or remove items from orders or combine multiple orders?

I’m so sorry but we are not able to do so, this is not something we offer. Why?

Shipping systems even very complex ones do not show a person's multiple orders all in one place, meaning it would take an extreme amount of effort to sort through all the various orders we often receive during updates to find all of any one person's orders to combine them.

But no worries you be provided with individual tracking numbers for each and every order placed.

• Are you moving right after placing an order?

Please be sure to go online to the USPS website and fill out a mail forwarding request, we can not hold your order for you or guarantee it will not arrive to your old address before you move or to your new address before you get there.

• Do you ship internationally?

Not at the time but we hope to soon!